Shop with confidence
At Flora Holic, every floral arrangement carries a message of love, bridging emotions between giver and recipient. We understand that when you order fresh flowers online, trust goes hand-in-hand with expectations of quality, design, and service. Our professional return policy ensures absolute peace of mind for your flower delivery, whether for loved ones, partners, or special occasions.
- Bouquets match the sample 80–90%, delivered on time as promised.
- Clear and transparent return & refund policy.
- Dedicated support before, during, and after delivery
Our Policy’s Purpose
More than a service feature, this is our promise to you:
- Deliver bouquets true to sample - on time.
- Seasonal blooms may require substitutions with flowers of equal color, quality, and value. In such cases, the Flora Holic team will proactively replace them with similar flowers of equivalent color, quality, and value. We sincerely appreciate your understanding.
- Protect your rights as a customer for flower deliveries.
- Uphold our reputation as Vietnam’s trusted online florist.
Eligible Return/Refund Cases
You may request a replacement or refund if:
Damaged Flowers
- Arrangement fails quality standards, causing loss affecting aesthetics.
- Significant petal damage (e.g., wilted, broken stems, discolored).
Incorrect Delivery
- Design differs from website/agreed concept
- Wrong color scheme (e.g., ordered white roses, received red)
- Missing floral accessories/cards (if previously requested)
Late Deliveries Impacting Events
For weddings, birthdays, or corporate events, punctuality is paramount. We guarantee on-time delivery. Compensation applies for delays that disrupt your plans.
Conditions & Timeline:
- Request window: Within 2 hours of delivery.
- Required: Photos/video of received product for verification.
Support channels: 8 AM–5 PM daily (including weekends/holidays)
- Hotline/Zalo: 0967829794
- Email: [email protected]
- Fanpage: floraholicHCM
Swift, Transparent Resolution Process
We handle all concerns with the utmost professionalism, adhering to floral industry excellence standards:
- Step 1 - Information review: Verify order details and submitted media
- Step 2 - Assessment: Compare delivered product with original design
- Step 3 - Solution recommendations
- Free froral replacement (priority same-day replacement)
- Partial/full refund if redesign isn’t feasible
- Discount voucher as gratitude for your understanding.
Non-Eligible Cases
- Incorrect delivery info provided by customer.
- Arrangements altered (unwrapped/rearranged) by recipient.
- Feedback submitted after 2 hours or without evidence.
- Custom-designed orders may not qualify for full refunds.
Shop worry-free. Let us help you deliver what matters most, to the right person, at the right moment.
Shop flowers effortlessly with our delivery service
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0 - 3km Free
Notes: "Express delivery" for nearby areas
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3 - 5km 30,000đ
Notes: "Neighborhood delivery"
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5 - 7km 40,000đ
Notes: "Adjacent district delivery" (e.g., D3 → D1, D10)
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7 - 10km 50,000đ
Notes: "Extended city-center delivery."
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10 - 15km 60,000đ
Notes: "Farther disstri delivery."
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15 - 20km 80,000đ
Notes: Areas like Thu Duc, Binh Tan…
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More than 20km: 120,000đ
Please note: Custom quotes apply for specific locations.
