PERSONAL DATA PROTECTION COMMITMENT
At Flora Holic, we strive to be your premier destination for elegant and trustworthy online floral experiences. FLORA HOLIC COMPANY LIMITED is committed to respecting and protecting your personal information when you entrust it to us during your shopping journey on our website.
This Privacy Policy outlines how we collect, use, and safeguard your data with the utmost care.
Purpose of personal data collection
We collect your information to:
- Process orders: confirm purchases and ensure timely delivery.
- Provide service: share quotes, floral design previews, handwritten cards, and prompt responses to requests.
- Personalize your experience: remember preferences and order history for tailored service.
- Deliver customer care: handle returns, address concerns, and offer birthday/loyalty rewards.
- Comply with legal obligations: when required by authorized government agencies.
Scope of data collection
Information is gathered through:
- Your direct input via website, social media, or hotline: Name, phone, email, delivery address, card messages, and custom requests
- Systems like cookies or payment gateways (with consent)
- Trusted partners: payment processors or logistics providers for order fulfillment.
Data retention
- Information is deleted upon your request or when you manually remove it
- Data is securely stored on Flora Holic’s servers for customer service and internal operations
We DO NOT share your personal data
Flora Holic never sells, trades, or discloses your information to third parties, except:
- When mandated by legal authorities in writing
- With your explicit consent
- During corporate restructuring (e.g., mergers), where data remains protected under this policy
Data controller
FLORA HOLIC COMPANY LIMITED
Business ID: 0318908932
Issued: April 10, 2025
Issuing Authority: Ho Chi Minh City Department of Planning and Investment
Address: 42bis Tran Quoc Thao, Vo Thi Sau Ward, District 3, Ho Chi Minh City
Hotline: 0967 829 794
Email: [email protected]
Website: Flora Holic
Costumer rights
- Provide or withhold personal data
- Review, update, correct, or delete submitted information
- Request prompt assistance for any concerns
Contact info
For questions or complaints regarding this policy, please contact:
- Hotline: 0967 829 794
- Email: [email protected]
